Testimonials

We take the utmost care in ensuring total satisfaction to our customers, we rely on feedback to ensure we are always exceeding expectations. Below are some of the things that have been said by our valued customers:

"We have a large old house in need to much renovation.

We decided we would tackle it in stages, but recruit a single trusted builder to undertake a number of works. Unsure of where to begin searching, and wary of the numerous cowboy builder programmes on the TV, we consulted the Federation of Master Builders.

We recruited for a single piece of work to be done and requested quotes.

Even then we received an odd collection of builders. Some wouldn't visit and gave guestimates over the phone, some did visit and gave varying descriptions of the amount of work required, and one even offered to do it cash in hand to save us the VAT. True-Build was one of the companies who visited and gave varying quotes. We chose them because there were middle of the range in terms of price, had a decent web site and references, and Joseph who visited seemed like a nice chap. Even then, we did feel like we were taking a bit of a blind punt.

True-build has since completed a number of works at my house and each time to an excellent standard. Friendly and reassuring, and thoroughly honest, even when financially detrimental to themselves. Without their advise we would have ventured on expensive projects not requiring the work we felt needed completing. Never have we received an unexpected charge, and never have we had a problem with the quality of work completed. As a result, True-build is scheduled to complete a number of upcoming jobs at my house in the future. I would be more than happy to provide references or recommendations for this company.

Many thanks Joseph @ True-Build"

Darren Hopper, Tonbridge, 2011

"We had severe flooding in our bathroom, the True Build team acted quickly to prevent any more damage. I was most impressed with the guidance they provided when designing the new bathroom and the quality of the end result"

Miss Flintham, East Malling

"I was very happy with the work Joe and the team recently undertook at my property. I was impressed by they're helpful approach and the work was also competitively priced, and completed on time to a high standard."

Kerry Pitman, Canterbury, 2011

"We engaged True Build to perform a number of home improvements for us, including a basement/cellar renovation, ground floor refurbishment, and a large (approx. 50' X 50') garden patio.

Their attention to detail, reliability, and work ethic is exemplary.

They turned up before 8 most days and instead of just focusing on getting the jobs done as quickly as possible, they worked to get the jobs done properly.

We would not hesitate using them again for most any building or home improvement project. "

Mr and Mrs. Dillingham, Faversham, 2011

"Joe and the team arrived punctually each day, their communication skills were great and kept me well informed of the progress of the work as i was not a the property.

The work undertaken was an extention flat roof and was finished to the highest quality with excellent attention to detail. They also took the time to thoroughly clean up after themselves which i greatly appreciated. All in all a very professional service and will definately use them for building work in the future."

Lewis Whale, Kent, 2011

"I asked Joseph to come to my pub to quote for exterior decorating work.

His quote was the most competitive and I instructed work to begin. I have dealt with several builders in my time and have to say that True build are not only the most competitive but also the most professional.

The work carried out was to the highest quality and also carried out in the time asked. I was so impressed I have instructed True build to carry out more work in the pub and have also recommended them to other licensees. I would not hesitate to use them again and would be confident to offer their name to anyone needing work doing to their property."

Will Matthewman, Landlord, The Blind Dog, Canterbury, 2011

"We found Truebuild's contact details on the FMB site. They did an excellent job sanding and varnishing our old floorboards. The positive points--They listened to our requirements, were willing to sign an FMB contract, communicated well throughout the project, took care in sealing our living room doors to minimize dust and left the house quite tidy, and best of all, gave a competitive price and completed the project within the promised time. Highly recommended."

Giselle and David Dalton, Faversham, 2011

"True-build have recently completed a total refurbishment of my bathroom to a very high standard. I have been particularly impressed with the attention to detail, professionalism and always ensuring the customer is happy throughout the whole process. I would have no hesitation in recommending this company."

Linda Griffin, Birmingham, 2011

"True Build did a very professional job while working within my budget.

The team worked quickly, cleanly and very efficiently renovating and decorating the hall, stairs and landing, which are the most difficult areas in the cottage. I was very impressed with the end result. What a difference it has made!"

Judyn Matthewman, Canterbury, 2011

"In February 2013, I contracted TrueBuild Solutions to build a new understair toilet in my house where access to the cellar used to be.

A trap door was opened in the hallway and the stairs to the cellar moved to keep access. A new floor was built under the main stair case and the room was made ready with new plaster, door and window frames, skirting board...

This is actually the 2nd time I hired Joseph and his team. And both occasion we have been very satisfied. The jobs both came on schedule, on budget and were completed to high standards.

I will no doubt re-hire TrueBuild for my next job."

Jean, Folkestone, February 2013

"We were very pleased with the work that true build completed for us. It was done in a very professional, and timely manner with an excellent finish.

They were very flexible to our needs, and were able to give us some much needed advice. We would definitely recommend true build."

Rachael, Tunbridge Wells, November 2012

"Joe was personally recommended to us when we were let down by our kitchen fitter; the previous fitter had left the kitchen barely started, but managed to leave problems with virtually everything he had attempted. Joe came in, salvaged things and left us with the most beautiful kitchen. Joe and his team are hard working, most professional and took great care to protect the surrounding areas. We were most impressed; the kitchen is one of the last rooms of a complete refurbishment and we have had dealings with numerous tradesmen in recent months. Unlike most, Joe offered solutions to problems, was always there as arranged, within budget and we cannot fault the quality of his work. We would happily recommend True Build Solutions to anyone."

Maria, Faversham, April 2014

"I couldn't be happier with the work carried out on my flat by True-Build. The work was done exactly as I had requested, quickly and efficiently, and to a very high professional standard. There were no hidden costs and I paid exactly the amount that had been originally quoted. Joseph Hulme was very pleasant to deal with and kept me informed of the progress of the work, even when I was not available to be present at the property in person. I would have no hesitation in recommending True-Build to anyone else and intend to use the company's services again in the near future."

John Ainsworth, Margate, August 2013

"Truebuild have done a fabulous job on my kitchen! It's so difficult to carry on with normal life when the kitchen is out of action, but Joseph and Ed caused the minimum disruption by planning the work in stages and keeping me informed at every step of the way about what to expect next and how long it would take. They always came when expected and got on with the job efficiently. I appreciated the way they cleared up after themselves each day.

The work involved a lot of plastering. What was once a rough brick wall is now as smooth as silk and looks fantastic. Whenever you start a makeover, you can never tell what problems might be lurking, but when issues arose and a re-think was needed, Joseph explained clearly what he was going to do and why, and I felt I could trust him to do the right thing. Some of the work involved other specialist contractors and they worked to the same high standard.

I would recommend Truebuild Solutions for any building work, and in fact will be engaging them again soon for another project."

Barbara Kelly, Faversham, March 2014

"True Build responded to a project we posted on the Federation of Master Builders website. The project was to investigate and rectify the sagging flat roof on the kitchen extension to the rear of our property.

True Build was the only company who advised us to obtain a structural survey which they subsequently based their quotation on. Other companies who responded suggested various solutions from taking the whole roof off and starting again to encasing the temporary steel support we had erected to support the roof in timber and painting it!

The work involved the removal of some recently installed kitchen units, making an access hole in the side wall of the extension and the removal of part of the ceiling so a wooden beam could be replaced with a steel beam.

True Build took great care with the removal of the units, protection of the floor, the remaining units and work surfaces and screened off the rest of the house to limit the disruption and dust caused by the work.

Additional unforeseen issues revealed when the ceiling was removed were discussed and solutions agreed.

The work was completed on time, units replaced and the kitchen returned to its original state minus a sagging roof within the specified timescale.

True Build is the first Building Contractor we have encountered who left us fully satisfied with their work and we would have no hesitation in employing them again."

Len and Lorraine, Deal, Kent, October 2013

"We were extremely pleased with the refurbishment job that Truebuild carried out for us. Joe is a perfectionist and his attention to detail resulted in an excellent finish. It was a pleasure working with Truebuild and we would definitely use them again and recommend them to anyone looking for a quality job."

Caroline, Folkestone, February 2014

"My flat was severely flooded by a flat upstairs. The lounge ceiling, walls and floor were ruined as was a wall in the kitchen and the floor in the hallway. Joe worked with my ideas and turned a very stressful situation into a lovely solution. He suggested paint colours, types of flooring and generally helped me relax and take positive control of the disaster. He worked quickly and efficiently and I am extremely pleased with the result. I now have a beautiful oasis of calm and colour to enjoy every day. I certainly recommend Joe and his team!"

Ruth, July 2014

"Truebuild Solutions are everything you want from a builder. They're reliable, punctual, hard-working and keenly-priced. The proprietor Joe Hulme is a real perfectionist. When a snag crops up, as it always does, he thinks about it from every angle until he comes up with the right solution. I'm absolutely delighted with the results of Truebuild"s conversion of our property from shop and office to home and workspace. The neighbours were impressed too. Noise was kept to a minimum, and the builders tidied up every day. Top marks."

Michael Sanders, Faversham, May 2015

"True Build carried out a full bathroom refit for us. Our experience was good from the outset: the quote was well laid out and detailed, and the price was very competitive. Joe and his team were punctual and professional, and made a huge effort to ensure that disruption was kept to a minimum. Joe kept us up to date with progress, and made sure we were happy before proceeding with each stage.

It was great having one company carrying out all the required work, with no need to ensure various tradesmen were there at the right time.

We are very happy to recommend True Build, and will certainly be using them again in the future."

Laurence Ranger and Emma Gold, Whitstable, September 2014

"True Build undertook a range of work for me in Spring 2015, including plastering my entire property, fitting a new kitchen worktop and sink, tiling the kitchen and making a bespoke timber side to the bath in the bathroom. At all times True Build provided clear communication, prompt quotes and valuable advice on methods and materials, flexible scheduling, a polite and professional team, and were tidy and conscientious. I would have no hesitation in recommending their work or using this local company again in future."

Anna Palmer, Canterbury, Kent, April 2015

"This is the second time we have used Truebuild Solutions. Removal of chimney breast and making good. Again good price. Kept informed every step of the way. Very courteous. Very tidy. Excellent job. Even with the wife adding new bits all the time. Previously turned our kitchen and dining room into big kitchen. Had to wait because they are busy, but would wait every time. No hesitation in recommending Joe and his team. And I don't give praise easily. Fantastic job."

Mr Adrian Stillwell-Cox, Gillingham, Kent, March 2015

"We are very pleased with the work done, we found Joe and Mal polite and efficient. "

Mr Peter Alexander Bell, Whitstable, Kent, May 2015

"From the earliest planning stage and throughout the approx. 2 months of onsite work, Joseph, the owner of this company, and his work force were exemplary in every aspect. Joseph kept in touch with me throughout the works and I was always made aware of what was happening. They were always on time and they did exactly what they said they would. If you are looking for a reliable, sympathetic and experienced builder with a flair for practical design and who keeps to the brief and budget I wholeheartedly recommend Joseph and his company, Truebuild Solutions."

Mr Chris Hayes, Canterbury, Kent, June 2015

"Having restored a number of properties over the past 20 years, the can be no question that Truebuild Solutions is the most efficient, effective, accommodating and best value building company known to me. They come with a determination to deliver a standard of work far beyond expectation and are able to advise and guide the customer on how best to get the very best final results. Every step of the way, they ensure outstanding attention to detail, costing every aspect as the work progresses. Nothing is left to chance, I cannot rate them highly enough. In one word, outstanding!"

Mr Fintan Nicholls, Sittingbourne, Kent, June 2015

"All the workmen were very polite and courteous. If anybody new came Joe would come with them and introduce them."

Mrs Deborah smith, Faversham, Kent, June 2015

"Removal of a brick wall separating the kitchen and dining room and making good all the walls and floor.

Joe and his colleague's carried out the work in a very professional manner, the work was of a very high standard and at no time did we feel that we could not trust them to complete the job to our satisfaction."

Mrs King, Gillingham, Kent, July 2015

"Really pleased with the whole project. Joseph and his team were very honest throughout with excellent communication, and happy to give expert advice on other DIY projects we are doing within the house. Love our kitchen and Truebuild Solutions will be top of our list for any major works needed in the future. Happily recommend them to anyone. Cheers Joe!"

Mr. Patterson, Sittingbourne December 2015

"Would thoroughly recommend Truebuild Solutions, they have been excellent in the time we have been dealing with them. They've done everything from laying a concrete base and building a summer house, to plastering rooms, plumbing a toilet and sink, demolishing a chimney breast and rebuilding a porch. All the work has been completed to a very high standard, on time and within the quote given (except when extra bits have popped up, as they inevitably do, but we were kept informed at all times). Joe was always available for queries and advice, and his colleagues were polite, courteous and a pleasure to deal with."

Kelly, Whitstable, January 2016

"From the start, Joseph was very professional, providing me with copies of his insurance, turning up to site visits on time and replying promptly to texts, calls and e-mails. He and his team sealed up the entire area with tape and plastic matting and tidied up thoroughly every night. He scheduled the plasterers, plumbers, sparkies and builders well; even working the odd Saturday morning! I was kept informed of all pricing variances/extra work and would definitely recommend Truebuild to anyone - 100%. I fully intend to use them for all my future building work needs."

Mr Kingsley Minty, Sevenoaks, February 2016

 

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Please send any testimonials you'd like included on this page to testimonials@true-build.co.uk.